Why AI Projects Fail: Groundbreaking Survey Uncovers Crisis of Trust in Underlying ContentSUNNYVALE, Calif., June 03, 2025 (GLOBE NEWSWIRE) -- eGain (
NASDAQ: EGAN), the leader in AI knowledge platform for service, today announced the findings of a first-of-its-kind survey on the state of AI in 2025. Conducted by Enterprise AI/KMWorld in Spring 2025, the findings were compiled from the responses of 316 executives, knowledge managers and practitioners worldwide.
eGain Launches AI Agent for Contact Center, Revolutionizing Service PerformanceEmpowers human agents with real-time guidance in the flow of customer conversations
eGain to Showcase AI Knowledge Innovations and Best Practices at Stuttgart KM Days 2024SUNNYVALE, Calif., Nov. 14, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQ: EGAN), the AI knowledge management platform for service, today announced that it is a Gold Sponsor for the 20th Knowledge Management Days Conference, being held November 19-20, 2024, in Stuttgart, Germany.
eGain wins KMWorld Magazine’s Readers’ Choice Award for 2024SUNNYVALE, Calif., Nov. 08, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQ: EGAN), the AI knowledge management platform, announced that the eGain AI Knowledge Hub was selected as the Readers’ Choice for 2024 by KMWorld Magazine in the Customer Experience and Support category.
eGain Announces Game-Changing Enhancements to its AI Knowledge Platform at Solve 24eGain AI Agent™ delivers breakthrough self-service experience with guided reasoning across knowledge base, website, and enterprise content
AI knowledge thought leaders and practitioners to convene at eGain Solve 2024SUNNYVALE, Calif., Oct. 15, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQ: EGAN), the AI knowledge platform for customer service, today announced the eGain Solve 2024 conference to usher in the era of AI knowledge to transform business performance. The event will be held at the Hyatt Regency O’Hare in Chicago on October 29-30, 2024.
eGain releases “Knowledge Management for Dummies, eGain 2nd Special Edition” with John Wiley & SonsSUNNYVALE, Calif., Aug. 14, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQ: EGAN), the AI knowledge platform for customer service, today announced the release of “Knowledge Management For Dummies, eGain 2nd Special Edition”, published by John Wiley & Sons. Available in both e-book and print formats, the 2nd Special Edition is an updated version of its popular first edition, which received thousands of downloads.
Virginia529 Selects eGain AI Knowledge to Elevate Customer and Advisor ExperienceSUNNYVALE, Calif., June 14, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQ: EGAN), the leading AI knowledge platform for customer service, today announced that Virginia529 has selected the eGain Knowledge Hub™ to enhance its customer service.
Global 50 Manufacturing Giant Trusts eGain for Knowledge-Powered Customer ServiceSUNNYVALE, Calif., May 29, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQ: EGAN), the AI knowledge platform for customer service, today announced that a Global 50 manufacturing giant has selected eGain as its strategic AI knowledge platform to provide trusted answers for customer service.
